Rob Simons

You probably already know that field service management software can be a powerful tool to help you be more efficient and reduce costs in your field operations, meet SLAs more consistently and deliver fantastic service during field appointments. But have you considered how you can leverage your field service operations to transform your broader business – driving valuable insights, new sources of productivity and more holistic experiences across the entire organization?
This workshop will help you identify gaps in your current business strategy – opportunities to creatively leverage field services to create holistic business processes and customer experiences. You’ll learn best practices for leveraging your field force as a transformative resource that can:
• Connect contact center and customer service operations – including knowledge management – directly to field appointments for consistent customer experiences and empowered employees
• Act on data and insights generated by the Internet of Things
• Create more streamlined parts management processes
• Enable better invoicing/billing reconciliation
• Bridge the gap between HR administration, calendar management and the way work actually gets completed
• Act as the linchpin for organization-wide enterprise mobility initiatives