Field Service USA 2016 (past event)
April 25 - 28, 2016
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Piyush Modi
Head of Collaboration & Mobile Labs
GE Global Research
Check out the incredible speaker line-up to see who will be joining Piyush.
Download The Latest AgendaPerformance Workshop Day
Thursday, January 4th, 2018
15:55 The Future of Field Service In Mobility and Beyond
Field service companies are experimenting with customer interfaces and business models similar to Uber’s, where users can request rides and track their requests from their smartphones.
An Uber-like service could support a crowd-sourced model for field services in which a global pool of employees is available on demand and paid based on the work performed. This platform could also be used to analyze an immense amount of data to make better business decisions and provide feedback to customers. In this workshop Piyush discusses his work at GE and provides attendees a glimpse into the not-so-far future of field service. Discussion focuses around the big idea behind this vast network of always-connected smart machines is to simplify customers' lives. When sophisticated sensors and smart algorithms sense problems even before they occur, downtime is minimized. The improved predictability reduces the need to rush through the logistics of procuring parts whenever there is a breakdown. And probably the best part is that service is possible with a single click so that fewer technicians and maintenance engineers can get the work done faster. Additional group discussions focus on:
• Uber-izng business operations
• Easing customers' pain
• Turning technicians into your new sales team
• IT can/will be virtually invisible
An Uber-like service could support a crowd-sourced model for field services in which a global pool of employees is available on demand and paid based on the work performed. This platform could also be used to analyze an immense amount of data to make better business decisions and provide feedback to customers. In this workshop Piyush discusses his work at GE and provides attendees a glimpse into the not-so-far future of field service. Discussion focuses around the big idea behind this vast network of always-connected smart machines is to simplify customers' lives. When sophisticated sensors and smart algorithms sense problems even before they occur, downtime is minimized. The improved predictability reduces the need to rush through the logistics of procuring parts whenever there is a breakdown. And probably the best part is that service is possible with a single click so that fewer technicians and maintenance engineers can get the work done faster. Additional group discussions focus on:
• Uber-izng business operations
• Easing customers' pain
• Turning technicians into your new sales team
• IT can/will be virtually invisible
Main Day Two
Sunday, March 4th, 2018