David F. McCoy

Director, Technical Service
Ariel Corporation

David McCoy is the Director of Technical Service for Ariel Corporation based in Mount Vernon Ohio. Ariel Corporation is the largest manufacturer of Natural Gas Compressors worldwide, and is widely recognized as the world standard.

Dave grew up in rural Oklahoma working in agriculture and at a local welding shop after school and on weekends. He enlisted in the US Army in 1975 and after an honorable discharge in 1980 Dave returned to Oklahoma and went to work in the oil and gas industry, building drilling rigs and working toward his degree attending school at night.

In 1983 Dave started with Total Compression, known as
“The Service Advantage”. Dave held several positions over
12 years including Shop Mechanic, Field Service Technician, Shop Forman, and District Operations Manager with responsibility for equipment in seven states and Ontario Canada.

Dave began at Ariel in 1995 as a Field Service Representative responsible for technical support, troubleshooting, installation and commissioning of Ariel compressors worldwide. For the last 10 years Dave has been responsible for technical customer service globally.

Check out the incredible speaker line-up to see who will be joining David F..

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Performance Workshop Day

Thursday, January 4th, 2018

10:10 The Science of Service

We all too often reserve “soft skills” and leadership training for those destined for managerial positions when our front line, customer facing representatives likely need it the most. This can be a hard sell because many are technical in nature and abilities and view this kind of training as “fuzzy”. They need to see facts and understand how they can benefit from it. They need to understand the science of service. They need to understand that there is a wiring diagram for humans and how they can use it just like the rest of their tools to enhance the customer experience.

This workshop covers the history and development of the DISC assessment tool, how to inspire interest, and practical applications of the tool in a group setting and exercise.