Theresa Charpentier

Sr. Mgr., Distributor Service Development
The Toro Company

Over 20 years of experience in service support and management at Ecolab and the Toro Company where she is currently the Senior Manager, Distributor Service Development in the Commercial Division supporting North American distributors and customers in the Golf, Sports Fields and Grounds businesses.

She possesses a BA in Marketing, MA in Organizational Management and an MBA from Concordia University, MN. She has also taught Productivity and Quality principles as an adjunct professor at Concordia University, MN.

Check out the incredible speaker line-up to see who will be joining Theresa.

Download The Latest Agenda

Main Day Two

Sunday, March 4th, 2018

14:55 Owning the Customer Experience: Toro’s Red Iron Service Initiative

• Gathering more customer data to predict buying patterns – what did they almost buy?
• Studying technician travel patterns, idle time in certain areas to predict physical activity and overall health
• Making sure data collected from sensors and biometrics doesn’t go to waste; data is useless unless it’s analyzed