Wayne Dowty

Supports the continued development of functional competence and expertise related to service operations (which includes maintenance, non-quoted repair and quoted repair operations). Has full accountability for the Budgets for Service. Acts as an interface with global functional leader of service. Prioritizes key global service operations initiatives, ensures local requirements and support are included/provided in global service operations initiatives. Develops and prioritizes local (area) service operations initiatives. Supports the execution of service operations initiatives and strategy in each North American Region. Collaborates, creates plans, processes, and programs to deliver specific service operations initiatives and provides ongoing support to the frontline business. Contributes to the creation and execution of the organization's vision, values and strategy.