Field Service USA 2016 (past event)
April 25 - 28, 2016
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Valerie Knupp
Group Director, Field Services Dispatch and Installation
Coca-Cola
Check out the incredible speaker line-up to see who will be joining Valerie.
Download The Latest AgendaMain Day Two
Sunday, March 4th, 2018
11:50 Panel Discussion: How Efficient Is Your Help Desk/Technical Support?
• Keeping the first line of defense running smoothly
• Providing relevant info to customers and technicians and making sure that info is readily available
• Staffing your virtual help center with the technology and tools you need to be most efficient
• Providing relevant info to customers and technicians and making sure that info is readily available
• Staffing your virtual help center with the technology and tools you need to be most efficient
17:20 Case Study: Service Optimization and Meeting Service Level Agreements "Or Not"
• Bridging the gap when face-to-face customer meetings are few and far between
• Getting active in the social media platforms that your customers use
• Enriching the service conversation, educating customers to be less reactive
• Getting active in the social media platforms that your customers use
• Enriching the service conversation, educating customers to be less reactive