Tom Bowe

Industry Director for Enterprise Service Management
IFS

Tom Bowe is the Industry Director for Enterprise Service Management at IFS. Tom has an extensive background in service management. Most recently he headed up the Research and Development of the IFS Field Service Management solution as VP of R&D. Prior to joining IFS, he worked at Oracle/Siebel, and additionally has over ten years of service experience from GE Healthcare. Tom holds a Bachelor in Electrical Engineering degree from Marquette University and an MBA from Northwestern Kellogg School of Management.

Check out the incredible speaker line-up to see who will be joining Tom.

Download The Latest Agenda

Main Day One

Sunday, February 4th, 2018

16:55 Panel Discussion: Will They Stay Or Will They Go: Retaining Top Clients

Our executives on this panel understand their clients’ businesses, further, they understand their business needs when it comes to how service can help add value to their clients bottom line. Nobody likes losing clients, especially top clients. This your opportunity to pick our panelists brains and combined years of expertise to better understand how you can:
• Identify which customers you must retain based on profitability, market leadership, etc
• Create action plans for each customer to determine how often to reach out and through which method (phone call, in-person visit)
• Assign an employee to handle customer care interactions based upon who has the best relationship with customer (field technician, salesperson, dispatcher, etc) and ensuring these communications are purely customer service related and not sales calls

Main Day Two

Sunday, March 4th, 2018

09:00 Embracing Digitization To Enhance Service Profitability

Executive, IFS