Field Service USA 2016 (past event)
April 25 - 28, 2016
Array
TJ Harper
Vice President and Global Practice Leader, Lifecycle Solutions
Avnet
Main Day Three
Wednesday, April 4th, 2018
15:55 Panel Discussion: Tracking Metrics That Actually Matter To Your Customers
• Ensuring the metrics that you highlight to customers drive loyalty
• Focusing on qualitative versus quantitative so you can provide a value report
• Moving towards a service agreement with a promise of avoided cost
• Focusing on qualitative versus quantitative so you can provide a value report
• Moving towards a service agreement with a promise of avoided cost