Field Service USA 2016 (past event)

April 25 - 28, 2016

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TJ Harper, Vice President and Global Practice Leader, Lifecycle Solutions at Avnet
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TJ Harper


Vice President and Global Practice Leader, Lifecycle Solutions
Avnet

Check out the incredible speaker line-up to see who will be joining TJ.

Download The Latest Agenda

Main Day Three

Wednesday, April 4th, 2018


15:55 Panel Discussion: Tracking Metrics That Actually Matter To Your Customers

• Ensuring the metrics that you highlight to customers drive loyalty
• Focusing on qualitative versus quantitative so you can provide a value report
• Moving towards a service agreement with a promise of avoided cost