Stephen Smith

Vice President, Strategic Industries
Clicksoftware

Stephen Smith has over 15 years of experience defining and delivering Mobile Workforce Management solutions covering vertical markets that include Telecommunications, Utilities, Insurance, Home Services, Medical Equipment, Capital Equipment, and Oil & Gas operations. Aiding service organizations to optimize the use of their field resources, improve operational awareness, streamline process, and establish controls while ensuring flexibility and variability are enabled within their operations. Prior to his current role as VP Strategic Industries, Stephen managed ClickSoftware’s global solution consulting team exposing the benefits of MWFM to new users and helping increase the benefits of existing users across the globe.

Check out the incredible speaker line-up to see who will be joining Stephen.

Download The Latest Agenda

Main Day One

Sunday, February 4th, 2018

11:00 Strategies That Win In The Service Economy

Customers’ expectations about service are shifting. They demand personalized service with flexible appointment windows, constant communication, and real time updates. Companies no longer strictly compete with other companies in their industry, but are now competing with every service experience their customers have. To meet these demands, service firms must offer an integrated and consistent experience, and quickly adapt to changes in the marketplace. In this session presented by Mike Karlskind, Vice President Product Marketing at ClickSoftware you will learn:
• How wide adoption of mobile technology is empowering customers and mobile workers alike
• How IoT is revolutionizing the service industry
• The ripple effect on customer service caused by the intersection of mobile, cloud, IoT, and big data