Field Service USA 2016 (past event)

April 25 - 28, 2016

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Shaun Colburn


Director LAB ISG
Pall Corporation

Check out the incredible speaker line-up to see who will be joining Shaun.

Download The Latest Agenda

Main Day Three

Wednesday, April 4th, 2018


00:10 Panel Discussion: Identifying And Preventing Burnout Among Field Service Technicians

• Proactively looking for signs of burnout: dropoff in communication, falling behind in paperwork, inappropriate responses, etc
• Analyzing employee’s historical performance and potential to determine if he is worth salvaging
• Letting unsalvageable, troubled employees move on while creating action plans for those technicians you want to keep

14:00 Panel Discussion: Your Techs Are Successful And Want To Move Up: Now What?

• Taking advantage of the fact that you have a company representative in front of your customer
• Ensuring technician doesn’t waste the opportunity by keeping his head in machine the whole time
• Looking left and right – does customer need work on something else? Is customer using all available functionality?