Field Service USA 2016 (past event)

April 25 - 28, 2016

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Rhonda Monks, Field Service Director at CNH Industrial
CNH Industrial Logo

Rhonda Monks


Field Service Director
CNH Industrial

Check out the incredible speaker line-up to see who will be joining Rhonda.

Download The Latest Agenda

Main Day Two

Sunday, March 4th, 2018


14:55 Supporting Customers In A Gray World When Company Policy Is Black And White

Field service exists to protect the integrity of your brand in the eyes of your customer. Responsible businesses set up policies to protect themselves from too much financial exposure when things go wrong, such as a limited warranty for the product they sell. This warranty is the black and white world of company policy. However, not all situations fall neatly into the box of company policy. Session takeaways include and discussion includes how does 1 handle the gray world that is outside the black and white company policy and how do you protect the integrity of your brand and satisfy your customer when things don’t go according to the rule book?