Field Service USA 2016 (past event)
April 25 - 28, 2016
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Patrick Webb
Director Service
Thrustmaster
Check out the incredible speaker line-up to see who will be joining Patrick.
Download The Latest AgendaMain Day Three
Wednesday, April 4th, 2018
15:55 Panel Discussion: Tracking Metrics That Actually Matter To Your Customers
• Ensuring the metrics that you highlight to customers drive loyalty
• Focusing on qualitative versus quantitative so you can provide a value report
• Moving towards a service agreement with a promise of avoided cost
• Focusing on qualitative versus quantitative so you can provide a value report
• Moving towards a service agreement with a promise of avoided cost