Field Service USA 2016 (past event)
April 25 - 28, 2016
Array
Len Vanderhulst
Service Operations Leader
Mettler Toledo
Main Day One
Sunday, February 4th, 2018
16:55 Panel Discussion: Integrating Global Service Operations
Whether entering a new market, managing a global merger, or expanding into a existing region globally, global service integrations are time consuming and difficult when it comes to keeping all regions at a standard level of performance. This panel session discusses the challenges in:
• Deciding which processes a region should adopt in terms of level of service
• Assigning regional managers to match skill sets of regional workforces and cultures
• Determining which technology platforms remain the same or get phased out
• Deciding which processes a region should adopt in terms of level of service
• Assigning regional managers to match skill sets of regional workforces and cultures
• Determining which technology platforms remain the same or get phased out