Kevin Young

Director of Service
Munters Corporation

As Director of After Sales Service for North and South America, Kevin Young has responsibility for growing the service department profitability for a niche HVAC manufacturer, Munters Corporation. He has over 29 years of experience in design engineering, product development, operations and after sales management. He currently manages 85 persons for the department and through his leadership; he has reduced warranty costs, increased annual service net sales to $33.0MM and improved gross margins. Also during his 22 year career at Munters, he was responsible for the development and patents of two of the company’s most successful dehumidification systems totaling over $1B in global sales and further contributing to the growth of U.S. annual sales from $15.9MM to over $250MM. His past professional experiences including the design and direct construction of environmentally controlled facilities including clean rooms and dry rooms. He holds a degree in Mechanical Engineering from the Technical University of Nova Scotia, Canada.

Check out the incredible speaker line-up to see who will be joining Kevin.

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Main Day Two

Sunday, March 4th, 2018

12:40 Challenge Workaround Roundtables

Attendees are presented a scenario by the table moderator and are charged with providing a solution by working as a group to solve the moderator’s challenge/scenario. A group wrap-up follows the table discussion to hear what steps were taken in real life.

Table 1: Creating Synergies Amongst Field Engineers and Field Sales To Leverage Customer Value Hosted by Michael Lynn, Director of Customer Support Operations, Automated Packaging Systems

Table 2: Exploring Training And Development Strategies: Introducing Skills Based Compensation Hosted by Tim Spencer, Vice President Service and Support, Scientific Games

Table 3: Decentralized Field Service Hosted by Kayleigh Fitch, Product Manager, Oracle Field Service Cloud

Table 4: Improving The Customer Experience At The Brand Level Hosted by Tony Abouzolof, Head of Sales MEEE and Managing Director, Syncron UK

Table 5: Tackling The Challenges Of Change Management Hosted by Eric Paulik, Senior Director Global Field Services, Spectranetics

Table 6: Managing Customer Expectations In A Connected World Hosted by Kevin Young, Director of Service, Munters Corporation

Table 7: Moving On Up’ From Technician to Manager: Finding and Developing Future Leaders

Table 8: Marrying Sales and Service Hosted by Sidney Mallory, Vice President Sales McKesson Health Systems, McKesson Corporation US Pharmaceutical

Table 9: Making The Most From Service Contract Sales & Renewals Hosted by Stephen McPhee, Head of Service, North & South America, Lab Solutions, MilliporeSigma

Table 10: Optimizing The B2B Customer Experience Hosted by Ron Zielinski, Global Customer Service Leader, Coherent

Table 11:Pricing For Services Hosted by Scott P Owen, Vice President, Service. Power Generation, North America, ABB Inc.

Table 12: Is The Flexibility Of Service A Double-Edged Sword? Hosted by Syd Briggs, General Manager, Steele-Waseca Cooperative Electric

Table 13: Creating A Customer Service Culture Hosted by Sue Fullington, Director Field Service, Boeing

Table 14: Exploring Knowledge Tools For Your Workforce Hosted by Roger O’Connor, Vice President, Gosiger

Table 15: Reducing Net Working Capital (NWC) Without A Negative Impact On The Customer Experience Hosted by Jim Crowl, US Country Service Manager, ABB

Table 16: How Can We Delight Customers?

Table 17: Parts Optimization: When Just-In-Time Is Too Late Hosted By John Schlanger, Vice President Service Parts Supply Chain, Philips Health Systems

Table 18-20: For more information on how to be a part of the discussion and to sponsor a roundtable you may call Rachel Muser, Sponsorship Sales Manager at 646-200-7524 or email her at Rachel.Muser@wbresearch.com