Field Service USA 2016 (past event)
April 25 - 28, 2016
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Kevin Hogerty
Director of Service Americas
FEI
Check out the incredible speaker line-up to see who will be joining Kevin.
Download The Latest AgendaMain Day One
Sunday, February 4th, 2018
16:55 Panel Discussion: Will They Stay Or Will They Go: Retaining Top Clients
Our executives on this panel understand their clients’ businesses, further, they understand their business needs when it comes to how service can help add value to their clients bottom line. Nobody likes losing clients, especially top clients. This your opportunity to pick our panelists brains and combined years of expertise to better understand how you can:
• Identify which customers you must retain based on profitability, market leadership, etc
• Create action plans for each customer to determine how often to reach out and through which method (phone call, in-person visit)
• Assign an employee to handle customer care interactions based upon who has the best relationship with customer (field technician, salesperson, dispatcher, etc) and ensuring these communications are purely customer service related and not sales calls
• Identify which customers you must retain based on profitability, market leadership, etc
• Create action plans for each customer to determine how often to reach out and through which method (phone call, in-person visit)
• Assign an employee to handle customer care interactions based upon who has the best relationship with customer (field technician, salesperson, dispatcher, etc) and ensuring these communications are purely customer service related and not sales calls