Field Service USA 2016 (past event)
April 25 - 28, 2016
Array
John Clevenger
Vice President – Services & Aftermarket
Nederman Mikropul, LLC
Check out the incredible speaker line-up to see who will be joining John.
Download The Latest AgendaMain Day Two
Sunday, March 4th, 2018
16:40 Panel Discussion: Using Technology To Reduce Customer Effort
• Focusing on what the customer wants versus what they expect
• Creating new service models that are more technology based to improve customer experience
• Surprising your customers with advanced technology, like one that recognizes their voice when they call in
• Creating new service models that are more technology based to improve customer experience
• Surprising your customers with advanced technology, like one that recognizes their voice when they call in