Jerome Piche

Global Customer Service Vice President
bioMerieux

Jerome has full responsibility for Subs and Distributors’ support all over the world: Training/Learning, Technical Complaint management, Contribution to product, services and solutions development. Management of a team of 100+ people based in France & US. Corporate & Transversal responsibilities for support and business initiatives.

Check out the incredible speaker line-up to see who will be joining Jerome.

Download The Latest Agenda

Main Day One

Sunday, February 4th, 2018

16:55 Panel Discussion: Integrating Global Service Operations

Whether entering a new market, managing a global merger, or expanding into a existing region globally, global service integrations are time consuming and difficult when it comes to keeping all regions at a standard level of performance. This panel session discusses the challenges in:
• Deciding which processes a region should adopt in terms of level of service
• Assigning regional managers to match skill sets of regional workforces and cultures
• Determining which technology platforms remain the same or get phased out