Field Service USA 2016 (past event)
April 25 - 28, 2016
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Dan Schiess
National Service Manager – Customer Care
Fluid Management Inc.
Main Day Two
Sunday, March 4th, 2018
11:50 Panel Discussion: How Efficient Is Your Help Desk/Technical Support?
• Keeping the first line of defense running smoothly
• Providing relevant info to customers and technicians and making sure that info is readily available
• Staffing your virtual help center with the technology and tools you need to be most efficient
• Providing relevant info to customers and technicians and making sure that info is readily available
• Staffing your virtual help center with the technology and tools you need to be most efficient