Chris Gera

VP, Operations
MasTec

Chris Gera is Vice President, Operations at MasTec.

Prior to this role, he was Vice President of Field Service at Vivint where he was responsible for leading Vivint’s 800 field service professionals and directing the software and support infrastructure required for their operation. He oversaw a number of areas including: field training, scheduling, licensing, safety, installation and service execution. Before joining Vivint, Chris worked with Nielsen in a variety of roles and positions. Chris served as the company’s Vice President of Field Operations for more than six years and was in charge of 56 research panels and 700+ employees. In this position he was directly responsible for client deliverables, client problem resolution, strategic planning, financial management, and efficiency-related improvements in the company. Chris also served as Nielsen’s Vice President of Field Information and Support Services for an additional six years and then as Global Strategic Program Leader during his last year at the company. In his most recent role, Chris defined an innovative digital and technology strategy for Nielsen and executed transformative changes in company operations, supporting 15,000 associates in 108 different countries.

Check out the incredible speaker line-up to see who will be joining Chris.

Download The Latest Agenda

Main Day One

Sunday, February 4th, 2018

16:55 Panel Discussion: Will They Stay Or Will They Go: Retaining Top Clients

Our executives on this panel understand their clients’ businesses, further, they understand their business needs when it comes to how service can help add value to their clients bottom line. Nobody likes losing clients, especially top clients. This your opportunity to pick our panelists brains and combined years of expertise to better understand how you can:
• Identify which customers you must retain based on profitability, market leadership, etc
• Create action plans for each customer to determine how often to reach out and through which method (phone call, in-person visit)
• Assign an employee to handle customer care interactions based upon who has the best relationship with customer (field technician, salesperson, dispatcher, etc) and ensuring these communications are purely customer service related and not sales calls

Main Day Two

Sunday, March 4th, 2018

09:20 Panel Discussion: Are We There Yet? Catching the Next Field Service Productivity Wave

16:40 Panel Discussion: Service Is The True Differentiator

• Developing tools to compete against low-end competitors in a commoditized market
• Synthesizing corporate marketing efforts to ensure your customers understand the value of your service
• Compiling a tool kit to justify higher prices (what must be highlighted about your service)