Charlie Isaacs

CTO for Customer Connection
Salesforce

Charlie Isaacs has a track record of R&D leadership, starting with GTE (Verizon) where he served as VP of Engineering/Ops. Following GTE, he was CTO at Answer Systems (acquired by Computer Associates), Broad Daylight (sold to Primus Knowledge, then ATG and then Oracle), and CTO and Chief Customer Officer at Kana Software, Inc. (part of Verint). After Kana he joined Alcatel-Lucent/Genesys Global Innovations Group as VP of Innovation. Charlie joined Salesforce in 2012 and is VP and CTO for Customer Connection. Charlie’s primary role is to incubate IoT projects for Salesforce Customers; he evangelizes and speaks worldwide about IoT, Innovation and Customer Service. Charlie holds a B.S. degree in Electrical Engineering from the University of California at Santa Barbara and an MBA from California Lutheran University. He holds several patents related to CRM and the Internet of Things.

Check out the incredible speaker line-up to see who will be joining Charlie.

Download The Latest Agenda

Main Day One

Sunday, February 4th, 2018

12:15 Roundtable Ideas Xchange

Table 1: The Future Is Here: Real-Time Service Management Hosted by Greg Camara, Enterprise Sales Manager - West, Coresystems

Table 2: Managing To The Metrics Hosted by Derek Few, Vice President, Field Sales, Fleetmatics

Table 3: Redefining Customer Experience With Connected Field Service Hosted Charlie Isaacs, CTO for Customer Connection, Salesforce

Table 4: Developing The Service Savvy Organization Hosted by Patrice Eberline, Vice President of Customer Transformation, ServiceMax

Table 5: Creating One Platform For Connected Intelligence Hosted by Kelly Frey, VP Product Marketing, Telogis

Table 6: Enhancing Field Service with Mobile Merged Reality and Virtual Presence Hosted by Drew Deaton, CEO, Help Lightning

Table 7: Product Support As A Corporate Objective – Building the Business Case Hosted by Steve Lightstone, Vice President North American Sales, CaseBank Technologies

Table 8: Managing Global Systems For Improved Service Operations Hosted by Scott Tarran, Manager Service Operations, Bruker AXS

Table 9: Field Service Software Implementation Challenges Hosted by Mike Darger, Vice President, Facilities & Maintenance, CKE Restaurants Holdings, Inc

Table 10: Integrating Global Service Partners Hosted by Christopher A. McHan, President, Neusoft Medical Systems, USA, Inc.

Table 11: What Can Predictive Analytics Do For Service? Hosted by David Douglas, Vice President Service Management, Scientific Games

Table 12: Get Your Head Into The Clouds With Mobile: Advance Your Customer Care, Service And Support Hosted by Meredith Powers, Big Data Marketing, Mobile and Business Solutions, AT&T

Table 13: Managing Knowledge Saturation For Field Technicians Hosted by Ed Klosterman, Director Field Service Operations, bioMeriuex

Table 14: Service and Parts Logistics Optimization Hosted by Dave Newell, C.P.M., A.P.P, CSIM, Sr. Global Materials Manager, Varian Medical Systems

Table 15: Transforming Field Service Across Industries, Across Platforms And Across Oceans Hosted by Anne Marie Berger, Managing Partner, ForeFront

Table 16: From Decentralized to Centralized FE Dispatch and Scheduling – Benefits and Challenges Hosted by Bill Kenney, EVP Business Development, OnProcess

Table 17: Rapid Mobile Innovation Begins With The Business: A Path To Simplified App Development Hosted by Steve Drake, Global Director, Mobile, Red Hat

Tables 18-20: For more information on how to be a part of the discussion and to sponsor a roundtable you may call Rachel Muser, Sponsorship Sales Manager at 646-200-7524 or email her at Rachel.Muser@wbresearch.com