Charles Hughes

Director Field Services
Walgreen Co

Leads a team of over 700 Field Services technicians, logistics and technical support specialists.

Manages maintenance and installation activity for over 8000 retail locations across the US and Puerto Rico. Responsible for developing and managing an $85 million annual budget. Establishes best practices based on continuous improvement activities. Develops and utilizes metrics to improve performance.

Develops relationships with customers and internal departments to improve service delivery.

Check out the incredible speaker line-up to see who will be joining Charles.

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Main Day Two

Sunday, March 4th, 2018

15:15 Workforce-As-A-Service: How Walgreens Is Using “On-Demand” To Pioneer A Field Services Revolution

There's a reason one of America's most iconic retail brands is revamping its store support service model. The savvy retailer is using an on-demand technology platform to build a flexible and independent workforce of top-rated service professionals. Using this "Workforce-As-A-Service" model, the company has been able to slash its operating costs, improve its response time and boost its bottom-line.

Attend this session to learn how one of country's largest retailers is pioneering a service delivery revolution.