Bruce Shadmehri

Vice President Support Operations
NetApp

Bruce has spent years specializing in global field support strategy development and execution including hardware quality, parts replacement, contact center operations, logistics, distribution, procurement, asset recovery, test and repair processes, and field support personnel. As a service executive it’s vital to cut costs and track the performance of your service parts program. Session highlights include:
1.    Essentials of an effective and integrated Spares Parts Planning echo-system
2.    Critical data elements to make your planning process effective
3.    Metrics that will determine your planning process effectiveness

Check out the incredible speaker line-up to see who will be joining Bruce.

Download The Latest Agenda

Main Day One

Sunday, February 4th, 2018

15:20 Increasing Profitability Through Effective Lean Planning Of Your Service Parts Program

• Averting disaster when a critical part within machinery breaks and needs immediate replacement
• Determining if 3D printing makes sense for your industry
• What are the opportunities for spare parts?

16:55 Panel Discussion: The Importance Of Integrating Field Service and Parts Logistics

You’ve heard it before, but have you been able to do it? Right person, right part, and the right time have been echoed within the industry for years. With increasing customer demands it’s a key factor to set your service organization apart from the rest. This panel session discusses the challenges of streamlining your field operations, including:
• Optimizing your parts supply chain and parts manufacturing
• Determining whether to keep supply chain operations in-house or investigate external vendors
• Moving beyond just-in-time manufacturing principles to anticipate parts necessity