Allan VanDamme

Director of Distribution Technology and Operations
London Hydro Inc.

Allan Van Damme, P.Eng., CPA, CMA is presently Director of Operations and Distribution Technology at London Hydro where his responsibilities include the oversight of the operating Control Centre, protection and controls, the Geographic Information System (GIS), Mobile workforce technologies, smart grid projects, development of corporate policy and underground operations crews.

Allan has actively contributed within the electric distribution utility sector for the past 22 years and is a member of IEEE's Power Engineering society. Allan has completed the successful installation of several photovoltaic energy systems which are owned by London Hydro with a total installed capacity of 460 kW and is working on projects involving electric car chargers which are integrated with lithium ion batteries.

Check out the incredible speaker line-up to see who will be joining Allan.

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Main Day Two

Sunday, March 4th, 2018

15:40 Is There An App For That?

As mobile computing becomes more entrenched in our everyday activities, the growth of smart applications has been prolific. It is estimated that there are currently 1,500,000 active applications available for the IPhone and the inventory is growing at a rate of about 138 per day. Given the evolution of the population towards an app-centric mindset, London Hydro recognized that some of the field services could be delivered using the app platform. To that end apps have been deployed in the areas of Health and Safety, project cost management, defective equipment reporting and tracking and facility entry control.

16:40 Panel Discussion: Using Technology To Reduce Customer Effort

• Focusing on what the customer wants versus what they expect
• Creating new service models that are more technology based to improve customer experience
• Surprising your customers with advanced technology, like one that recognizes their voice when they call in