Adrian Dimech

Responsible for over 15,000 technicians David has plenty of experience in working with his technicians to go beyond basic installation and repair. When it comes to educating your customer base through your workforce it takes a little extra to keep your technicians proactive and have them maintain a higher level of customer awareness. In this session David discusses how DirecTV has kept their customer base happy with their product and more importantly able to fully utilize the majority, if not all of their product features.