Field Service USA 2016 (past event)
April 25 - 28, 2016
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Patrick Foley
Extended Warranty Products, North America
Johnson Controls
Check out the incredible speaker line-up to see who will be joining Patrick.
Download The Latest AgendaMain Day Two
Sunday, March 4th, 2018
17:20 Case Study: Utilizing Predictive Analytics To Effectively Forecast Contract Renewals
• Digitizing everything so techs can search for parts and products, as well as technical procedures
• Establishing a chat community so that engineers can take advantage of the knowledge base of their peers
• Maintaining records of customer and asset history that techs can use when troubleshooting
• Establishing a chat community so that engineers can take advantage of the knowledge base of their peers
• Maintaining records of customer and asset history that techs can use when troubleshooting