Field Service USA 2016 (past event)

April 25 - 28, 2016

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Jerome Piche, Global Customer Service Vice President at bioMerieux
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Jerome Piche


Global Customer Service Vice President
bioMerieux

Check out the incredible speaker line-up to see who will be joining Jerome.

Download The Latest Agenda

Main Day One

Sunday, February 4th, 2018


16:55 Panel Discussion: Integrating Global Service Operations

Whether entering a new market, managing a global merger, or expanding into a existing region globally, global service integrations are time consuming and difficult when it comes to keeping all regions at a standard level of performance. This panel session discusses the challenges in:
• Deciding which processes a region should adopt in terms of level of service
• Assigning regional managers to match skill sets of regional workforces and cultures
• Determining which technology platforms remain the same or get phased out