Jason Young

President
LeadSmart, Inc.

Jason Young has been called a "rare breed" when it comes to developing leaders and customer service initiatives. No wonder. As a former senior-level manager at Southwest Airlines, Jason learned the value of a successful workplace culture. During his 10-years with the airline consistently rated No. 1 in customer service and employee satisfaction, Jason Young was a key driver in creating and developing the company’s innovative training programs for its successful leadership and customer service culture that have become renowned in the business world today.

Jason Young’s keynote presentations are designed to reinforce the concepts and skills geared to increase learning and assist in the transition from the meeting room to the workplace. The result is an inspirational encounter that resonates long after his presentation is over.

Check out the incredible speaker line-up to see who will be joining Jason.

Download The Latest Agenda

Main Day Three

Wednesday, April 4th, 2018

08:35 Culturetopia - Creating A High Performance Service Organization

Based on his experience as an insider at famed Southwest Airlines and consultant to dozens of other Fortune 500 companies, Jason Young offers a dramatically different approach to creating and sustaining a high performance customer service culture that will engage employees, delight customers and impact the bottom line As competition continues to heat up for goods and services, most companies today struggle to value, define and implement a focused, customer service approach – one that places a systemwide preeminence on the customer experience. Culturetopia is a revolutionary approach that will help companies create a team environment that delivers consistent world-class service that attracts, builds and maintains customer loyalty. Culturetopia happens when all employees are aligned with the mission and vision of the company, are clear on expectations and go to work every day committed to providing exceptional service. In this presentation, Jason provides practical, easy to implement guidance on the real meaning of “customer-defined” service experience and how it can become a longterm competitive advantage.