Field Service USA 2016 (past event)

April 25 - 28, 2016

Array

David F. McCoy, Director, Technical Service at Ariel Corporation
Ariel Corporation Logo

David F. McCoy


Director, Technical Service
Ariel Corporation

Check out the incredible speaker line-up to see who will be joining David F..

Download The Latest Agenda

Performance Workshop Day

Thursday, January 4th, 2018


10:10 The Science of Service

We all too often reserve “soft skills” and leadership training for those destined for managerial positions when our front line, customer facing representatives likely need it the most. This can be a hard sell because many are technical in nature and abilities and view this kind of training as “fuzzy”. They need to see facts and understand how they can benefit from it. They need to understand the science of service. They need to understand that there is a wiring diagram for humans and how they can use it just like the rest of their tools to enhance the customer experience.

This workshop covers the history and development of the DISC assessment tool, how to inspire interest, and practical applications of the tool in a group setting and exercise.