David Bishop

Director Service Operations
Johnson Controls

David Bishop is Director, Service Operations for Systems & Services North America at Johnson Controls. He is a general management executive with extensive experience in the HVAC/Building Automation, equipment sales, installation, operations and maintenance business. Key focus has been to build diverse high performance teams, create a safe workplace, increase customer satisfaction, grow market share and increase profitability. He is currently leading the site based operations & maintenance business, connected offerings deployment and technician knowledge management roadmap for North America.

Check out the incredible speaker line-up to see who will be joining David.

Download The Latest Agenda

Main Day Two

Sunday, March 4th, 2018

11:10 Technician Knowledge Management: How To Enable Them To Be " Hero's " In The Eyes Of Their Customers

• Knowledge management definition and vision creation
• Usage of a technician "Voice of Customer " session to zero in on what is critically important
• Building a technician " knowledge management mobility workbench " to improve safety, productivity, customer loyalty and to enable profitable growth