Field Service USA 2016 (past event)

April 25 - 28, 2016

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Charles Hughes, Director Field Services at Walgreen Co
Walgreen Co Logo

Charles Hughes


Director Field Services
Walgreen Co

Check out the incredible speaker line-up to see who will be joining Charles.

Download The Latest Agenda

Main Day Two

Sunday, March 4th, 2018


15:15 Workforce-As-A-Service: How Walgreens Is Using “On-Demand” To Pioneer A Field Services Revolution

There's a reason one of America's most iconic retail brands is revamping its store support service model. The savvy retailer is using an on-demand technology platform to build a flexible and independent workforce of top-rated service professionals. Using this "Workforce-As-A-Service" model, the company has been able to slash its operating costs, improve its response time and boost its bottom-line.

Attend this session to learn how one of country's largest retailers is pioneering a service delivery revolution.