Bill Oliver

Senior Manager, Americas Field Services
Welch Allyn, Inc.

Responsible for development and execution of global Best Practices for Field Service Operations worldwide. Streamline and harmonize processes and documentation for technical pre-sales, project management, installation and post-sales support of integrated systems products.

Check out the incredible speaker line-up to see who will be joining Bill.

Download The Latest Agenda

Main Day Two

Sunday, March 4th, 2018

16:40 Panel Discussion: Using Technology To Reduce Customer Effort

• Focusing on what the customer wants versus what they expect
• Creating new service models that are more technology based to improve customer experience
• Surprising your customers with advanced technology, like one that recognizes their voice when they call in