Field Service USA 2016

April 25 - 28, 2016

JW Marriott Desert Springs Resort & Spa – Palm Springs, CA

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Advancing Service Together

The Event For Leaders In Customer Care, Service & Support

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What is Field Service?

Innovation. Progression. That’s Field Service.

Field Service is your one-stop shop for all things service and support; an event where inspiration meets innovation; socializing meets ROI. Experience tons of sessions, interactive learning, guest speakers and keynotes, all in beautiful Palm Springs. You’ll never forget the four days you spend here.

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Whatever your pain point, we’ve definitely got you covered. Our topics cover every area impacting your business – service revenue, preventative services, connected devices and IoT, customer experience, remote diagnostics, global service, parts management, knowledge management, training and development, workforce management, mobility, help desk support, and a lot more.


Where else can you network like you can at Field Service? Nowhere. Join our performance workshops, taste of California reception, interactive working groups, 20 years of service club. Women in service meet-up, and much more. With more than a days worth of networking, you’ll come for the inspiration, but stay for the fun.


Be Inspired – Our Featured Speakers Include:

Larry Wash
President & CEO
KONE Americas

Udaya Devineni
Senior Vice President Service
Schneider Electric

John Clevenger
Vice President – Services & Aftermarket
Nederman Mikropul, LLC

Mike Darger
Vice President
Facilities & Maintenance
CKE Restaurants Holdings, Inc

Christopher A. McHan
Neusoft Medical Systems, USA, Inc

Joseph V. Kukec
Director – In-Home Repair Operations
Sears Home Service


Who Will Be Attending Field Service?

The world’s most innovative service organizations - ranging from Fortune 500 companies to the world’s most exciting startups, including:

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